Support

Last updated 24 July 2026

Ledger is an invite-only app for recording informal debts between people. If something is not working or you have a question, here is how to reach us and answers to the things people ask most.

Common questions

I forgot my password

On the sign-in screen, tap I forgot my password and follow the steps. If password reset is temporarily unavailable, ask whoever runs your group to reset it for you, or email us. Resetting your password does not change any of your balances.

I didn't get my verification code

Codes arrive by SMS and usually take a few seconds. If one does not come, check the number you entered, wait a moment, and request a new one. Carrier delays and poor signal can hold a message up. If it keeps failing, email us with the number you are trying to use.

How do I join? I don't have an invite

There is no public sign-up. Everyone on Ledger was invited by someone already in their group, and each invite code works once. Ask a person you know who already uses Ledger to send you one from their account.

A debt or payment looks wrong

Entries cannot be edited or deleted, because everyone's balance is recalculated from the complete history. A mistake is corrected by adding a reversing entry, which cancels it out while leaving both on the record. Ledger only records what people enter — it does not move money — so whether a debt is genuinely owed or was paid is between the people involved. We cannot decide a dispute for you.

Someone is bothering me

Open their profile in the app to block or report them. Blocking stops them reaching you; it does not change any balance, on purpose. For anything involving a child's safety, see our Child Safety Standards — those reports are treated as urgent.

How do I delete my account?

In the app, under your account → Delete my account, or by email. What is removed and what is kept is explained on the Delete your account page.

Still stuck?

Email developer@l3dger.xyz and we will help.